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Performance Standard
The standard for performance is the agreement that you have reached
with a customer on their requirements. Our goal is to meet the requirements
of our customers with zero defects. No deviation from the customers'
requirements is our performance standard.
Measurements
If quality means meeting the requirements of our customers and our
performance standard is no deviation from these requirements, then
there is only one way to find out how we are doing. We must measure
our output against our customers' requirements.
Since quality is the responsibility of every associate, measuring
for quality is part of the responsibility. Measuring how well we
are doing and continuing to measure to see if we are getting better,
is part of what quality improvement is all about.
Process Capability
Work processes are in the process of being developed. Testing will
be done to ensure that processes are fully capable of producing
the desired outcome. Associates will be empowered to review, monitor,
and simplify their work processes for continuous process improvements.
Inspection/Prevention
The absolutes of our Total Quality Management (TQM) Program involves
'inspection' at each step of the work process to prevent errors
from occurring or noticing errors at the earliest opportunity. Quality
of our service is the responsibility of every associate.
Management Leadership
CHC’s management exhibits 'role model' behavior and establishes
clear objectives and a supportive environment to achieve quality
business results.
CHC’s management motivates, develops, and empowers associates
to creatively achieve objectives and continuously improve CHC’s
as well as our customer’s productivity and ROI.
Process Management
Customer requirements are satisfied through processes that are technologically
excellent and delivered through increased opportunities for continuous
improvement.
Customer Focus
Customer and potential customers define our business.
Quality Support and Tools
Management and associates of CHC achieve business results using
Quality processes and tools.
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