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PAGU – Public Assistance Global Utilization System
The PAGU system is a fully integrated case management, online interviewing,
issuance, and reporting system. This system provides services for
25,000 active recipients of social assistance spanning the Food
Stamps, Welfare (TANF and General Assistance), Medicaid, and Medically
Indigent Programs. With more than $8 million a month of issuance
and $5 million in medical claims, PAGU is a true enterprise-class
application.
CHC’s innovative spirit fueled the breakthroughs introduced
with the PAGU system. Various innovations of this system include:
First completely paperless public assistance system – No paper
in the workflow; paper stops at the door, except for a summary signature
sheet.
All data directly input during an interactive interview process.
Automatic digital verifications with pertinent agencies –
Reduces fraud.
Automated workflow – Automatically forwards the application;
system generated notifications.
Modular system – Modules added on an as-needed basis.
Self-service kiosks
Fingerscan security – Client fingerprint serves as ID.
The PAGU system provides benefit and participation.
It also provides welfare tracking and issuance for the following
programs:• Food Stamps,
Welfare (TANF, General, and Cash Assistance),
Medicaid,
Medically Indigent Program (a local program),
Electronic Benefit Transfer Interface,
Medical Claims Management and Payout System, and
Federal Child Support Interface.
This system enables a data-intensive case
management process that is utilized by over 200 users in four locations
throughout the island of Guam. It employs biometrics with finger
scanners to enhance system security. It also follows strict security
and confidentiality guidelines that have been set forth by local
and federal statutes, including HIPAA requirements.
The operational functionality of the PAGU
system is derived directly from the requirements of various programs
that the public welfare provides, supporting the defined set of
legislative requirement checks. These requirements include checking
for duplicate participation and other program related prohibitions
that have been built into this system.
The PAGU system is an online eligibility
and public assistance client management system that automates:
Applicant Intake Processing,
I nteractive Interview for Data Collection,
Application and Change Report Processing (including eligibility
determination, re-certification, and benefit calculations),
Tracking,
Case Management,
I nquiry,
Issue of Benefits,
Reconciliation of Benefits,
Recovery,
Relevant Interfaces,
Work Requirements, and
Management Reports.
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