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Public Health Replaces Old System with New, Federally Compliant
PAGU System to Better Serve Public Welfare Clients
Contact Information
Jennifer Rush
Business Development Manager
808-217-7099
jrush@chc-usa.com
MANGILAO, GU –
January 17, 2006: Long lines and long waits will soon be
a thing of the past for Guam’s public welfare recipients,
much to the relief of clients and caseworkers alike. Surrounded
by mounds of application folders, caseworkers at Public Health are
frustrated at their inability to respond quickly to the needs of
their clients – people who are often in crisis and need immediate
assistance.
Help is on the way. CHC, Inc. announced today the transition and
training stage for PAGU (Public Assistance for Guam), the new, federally
compliant computer system for the Department of Public Health and
Social Services (DPHSS). The transition and training period will
run from February to April of 2006.
Projected to go live on or about May 1, 2006, PAGU creates a paper-free,
on-line application process eliminating the current 16-page paper
application. PAGU allows clients to be interviewed the same day
they apply, often allowing them to receive benefits the following
day. By automating the entire process, PAGU eliminates the current
six to eight week processing time. Joseph Diaz, Acting Administrator
of the Bureau of Economic Security said, “PAGU will dramatically
increase customer service and decrease the time it will take to
deliver benefits.” PAGU’s flexible on-line inquiry capability
facilitates production of reports providing management insight into
the operation, while releasing caseworkers from performing repetitive
steps, allowing them to re-focus their priorities on core competencies.
The system also automatically compiles all mandatory federal reports
to ensure federal grants are not jeopardized. Additionally, PAGU
detects fraud by automatically interfacing with federal and local
agencies to validate reported client information. Gregg Saxton,
Regional Manager for Food & Nutrition Services of the USDA stated,
“With PAGU, Guam meets all requirements to ensure federal
compliance and has the potential to lead the nation in public assistance
systems.” PAGU seamlessly handles TANF, Food Stamps, General
Assistance, Medicaid, Medically Indigent Program (MIP), Child Care
Resource Referral, and Employment Tracking to ensure comprehensive
client service.
About CHC
At CHC, our mission is to harness information to enable clients
to make better, more informed decisions. CHC systems gather, store,
analyze, and provide access to this needed data for business and
government. CHC clients obtain and retrieve reliable, consistent,
understandable data that is both timely and easily manipulated.
CHC is a privately held, Austin, Texas based corporation providing
software and hardware solutions internationally to Fortune 500®
corporations, government entities and small business.
About DPHSS
For more information on DPHSS, visit http://www.dphss.govguam.net/.
About USDA Food & Nutrition Service
For more information on the USDA Food & Nutrition Service, visit
http://www.fns.usda.gov/fns/default.htm
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